Customers outside Japan will comply with the " Overseas Shipping Policy ".
Return / Refund Policy h1>
⇒ We do not accept returns, exchanges or cancellations due to customer's convenience. p>
[Examples of cases where returns, exchanges, and cancellations are not possible] p>
- Return / exchange / cancellation due to customer's convenience such as wrong image, wrong frequency, wrong order, duplicate order, etc. li>
- Products that are damaged or soiled by the customer. li>
- Items that are more than 5 business days old. li>
- Items that have been used even once, items that have been opened. li>
- The outer box is not damaged in use of the product . li>
- If the product is returned to our shop due to a long absence or refusal of receipt by the customer. * A separate shipping fee will be charged for reshipment. li>
p>⇒ If there is a delivery error in our shop or the product is defective, we can return or exchange it.
[Examples of cases where returns, exchanges, and cancellations are possible] p>
- When the order details and the arrived product are different. li>
- When the arrived product contains a defective product. li>
* Staining of the outer box to the extent that it does not interfere with the use of the product is not covered. ul>
[If any of the above applies]
Please contact us using the inquiry form with your name, order number, and details of the defective product within 5 business days of the arrival of the product. increase. We will check the status of defective products and guide you to replace them. We will bear the shipping cost for returning the product.
We do not accept exchanges or returns for items that have been contacted within 5 business days of the arrival of the item, without contact. In addition, the defective product will be required for replacement with the manufacturer, so please discontinue use and store it temporarily.
In addition, regarding returns and exchanges, we will limit it to defective products and misdelivered products that you contacted within "5 business days after the product arrives", not "after opening the product". note that. p>