International Shipping Policy
If you are placing an order from outside of Japan, all transactions are governed by our International Shipping Policy. Please note that this takes precedence over any policies for Japan.
Regions Covered
.USA, Canada, European countries, China, Singapore, Malaysia, Thailand, Korea, Taiwan, Hong Kong, Macao, Australia, New Zealand, etc
----------------------■Payment
We accept credit cards, PayPal, Alipay and amazon Pay.Other payment methods are not available.
Payments are made in Japanese yen. Prices displayed in the currency converter are approximate.
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About costs other than the price of the product
.Shipping charges will be incurred depending on the delivery location.
Although most individual orders are duty-free, in rare cases, customs inspections at the delivery address may result in charges for customs duties, customs inspection fees, customs clearance fees, and other expenses. If you refuse to pay these, your goods will not be received and will be discarded by customs.
Also, since it is difficult to predict in advance whether or not costs will be charged by customs, we are unable to collect them in advance.
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■Lead time to ship.
In principle, we ship within 5 business days.
Saturdays, Sundays and Japanese national holidays are not included in business days.
In case of shortages or large orders, it may take longer to ship.
For sale items, it takes about 2-3 weeks to get the items after they are ordered.
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■About shipping method
In principle, we use Japan Post's EMS service.
In principle, EMS of Japan Post will be used.
After shipment, you will be notified of the tracking number.
After passing through customs in the destination country, you can track the shipment from the local postal operator's website. The tracking number is the same worldwide.
The situation of international logistics changes every day. We always propose the most suitable delivery method.
Rates as of January 21, 2022
The time from shipment to delivery varies greatly depending on logistics conditions----------------------Order quantity
Orders can be placed for as little as one item.We may contact you for confirmation if the order is for a larger quantity than you personally consume.
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■Refund and Return Policy
Once an order is completed, no returns, exchanges, cancellations, or refunds are allowed due to customer convenience. This policy applies with the completion of payment and is in effect even before the order is shipped.Exchanges and refunds are possible in the following cases.
If you receive an item that is not the same as the item you ordered
If the product you received has a serious initial defect (damage to the package is not covered)
If, as a result of customs inspection, the order fails to clear customs and is returned to Japan
If international logistics stops accepting shipments after the order is completedIn addition, refunds are not available in the following cases.In addition, refunds will not be issued in the following cases.
* Refusal to receive the package at the delivery address, long-term absence, expiration of the storage period at the delivery office, refusal to pay customs duties, or non-delivery due to an error in the address on the invoice.
In particular, delivery methods vary depending on the country of destination. It is not always delivered in person. In some cases, the package may be dropped at the door or handed over to a caretaker. Loss or theft after delivery is not covered by warranty. In some cases, customers must go directly to the delivery office for pickup. Please use the tracking number to ensure that the storage period does not expire.
----------------------■Damage Compensation System
Damage compensation is applied for accidents during shipping, i.e. loss or damage, depending on the shipping method. You will be responsible for any damage in excess of the compensation amount. It is possible to raise the amount of coverage by paying a separate insurance premium. Please consult us before ordering.In case of EMS, 20,000 Japanese yen
UPS: 11,000 Japanese yenDelivery methods vary depending on the destination country. It is not always delivered in person. In some cases, the package may be dropped at the door or handed over to a caretaker. Loss or theft after delivery is not covered by warranty.----------------------
About Personal Import
The act of placing an order with a Japanese website to purchase goods constitutes personal importation from the customer's perspective. The customer imports the goods for his/her own use and consumption.Although many countries have deregulated personal importation, please check your country's personal importation system before placing an order. Quantities that appear to exceed your personal use may be subject to high customs duties or confiscation by customs.
In addition, products purchased through personal importation are not covered by PL insurance.
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In the event of any doubt as to the interpretation of this policy, the Japanese version will be treated as the official policy.