When placing an order from outside Japan, all transactions are subject to our overseas shipping policy. Please note that this takes precedence over any policy for Japan.
■ Target area
USA, Canada, European countries, China, Singapore, Malaysia, Thailand, South Korea, Taiwan, Hong Kong, Mongmun, Australia, New Zealand, etc.
■ About payment
We accept credit cards, Paypal, Alipay and amazon Pay.
Other payment methods cannot be used.
Settlement is in Japanese yen. The price displayed by the currency switching function is a guide.
■ About expenses other than the product price
Shipping charges will be incurred depending on the destination area.
In most cases, individual orders are exempt from tax, but in rare cases, as a result of inspection by the customs of the destination, various expenses such as customs duties, customs inspection fees, customs fees, etc. may be charged. If you refuse these payments, the goods will not be received and will be discarded at customs.
Also, it is difficult to predict in advance whether the cost will be charged by customs, so we cannot collect it in advance.
■ Lead time to shipment
In principle, it will be shipped within 5 business days.
Saturdays, Sundays and Japanese holidays are not included in business days.
In case of shortage or large order, it may take some time to ship.
For sale items, it will take 2-3 weeks to order the items after ordering.
■ About delivery method
In principle, Japan Post EMS is used.
After shipping, you will be notified of the tracking number.
After passing through the customs of the destination country, you can track it from the website of the local postal company. The tracking number is universal.
The situation of international logistics changes every day. We always propose the best delivery method.
|Delivery area||Shipping method||Days from shipment to delivery||Delivery charge|
|Asia||EMS||3-10 days||1600 JPY|
|America||EMS||5-14 days||20.00 USD|
|Canada||ups||3-5 days||28.00 CAD|
|Europe||EMS||5-14 days||23.00 EUR|
|Australia||ups||3-5 days||n / a|
Rates are as of January 21, 2022
The number of days from shipment to delivery varies greatly depending on the logistics situation.
■ Order quantity
You can order from one item.
For large orders that exceed the amount consumed by an individual, we may contact you for confirmation.
■ Refund / Return Policy
After the order is completed, returns, exchanges, cancellations and refunds are not possible due to customer's convenience. This policy applies upon completion of payment and is valid even before the order is shipped.
Exchanges and refunds are possible in the following cases.
・ When a product different from the ordered product arrives
・ If the delivered product has a serious initial defect (damage to the package is not covered)
・ As a result of customs inspection, if the order cannot pass through customs and the order returns to Japan
・ When international logistics is suspended after the order is completed
Refunds are not possible in the following cases.
* Rejection of receipt at the delivery destination, long absence, expiration of storage at the delivery office, refusal of customs duty payment, undelivered due to incorrect address on the slip.
In particular, the delivery method differs depending on the destination country. It is not always delivered face-to-face. It may be a package drop to the front door or a delivery to the manager. The warranty does not cover loss or theft after delivery. In some cases, the customer must go directly to the delivery office to pick up the item. Please use the tracking number and be careful not to expire the storage period.
■ Damage compensation system
Damage compensation is applied according to the shipping method for accidents during shipping, that is, loss or damage. You will be responsible for any damage that exceeds the compensation amount. It is possible to raise the guarantee amount by paying a separate insurance premium. Please contact us before ordering.
In the case of EMS, 20,000 yen in Japanese yen
In the case of UPS, 11,000 yen in Japanese yen
Delivery methods vary depending on the destination country. It is not always delivered face-to-face. It may be a package drop to the front door or a delivery to the manager. The warranty does not cover loss or theft after delivery.
■ About personal import
The act of placing an order on a Japanese website and purchasing a product corresponds to personal import from the customer's point of view. Customers will import for the purpose of using and consuming by themselves.
Many countries have deregulations on personal imports, but please check your country's personal import system before ordering. Quantity that appears to exceed personal usage may be subject to high customs duties or may be confiscated by customs.
In addition, products purchased by private import are not covered by PL insurance.
If there is any doubt about the interpretation of this policy, the Japanese version will be treated as a formal policy.